Does Case United guarantee its product?

If customers are not satisfying with the artwork proof and do not hope to finalize your order, a $9USD art fee will be charged. We start working on your order as soon as we can! The art fee will help us cover the costs since starting your order.

However, if your artwork is approved and finished, a refund will only give if you discover a fault with the item(s). Please contact us with a picture of your item(s) explaining the issue and your order number within seven days of receiving your order.

If you would like to return your product(s) because you are unsatisfied, please send us an email with your order number and an image of the product(s) you received and our team will be able to determine the status of your return based on the information provided.

Customers are responsible for shipping fees to send the order back. All return shipping charges MUST be prepaid. We DO NOT accept COD deliveries; they will be rejected.